Cancellation & Refund Policy

This Cancellation and Refund Policy outlines the terms and conditions under which Pituach Limited ("Company") handles booking cancellations and refunds for our tours and services. By booking with us, you agree to the terms of this policy.

Booking Confirmation

All bookings made with Pituach Limited are considered confirmed upon receipt of a deposit or full payment, as specified in the booking agreement.

Cancellation by the Client

If you need to cancel your booking, please notify us in writing via email at info@pituachltd.com. Cancellation fees will apply as follows:

• Cancellations made 60 days or more before the tour start date: Full refund minus a 10% administrative fee.
• Cancellations made 30 to 59 days before the tour start date: 50% refund of the total booking cost.
• Cancellations made less than 30 days before the tour start date: No refund available.

Cancellation by Pituach Limited

We reserve the right to cancel any tour or service due to unforeseen circumstances, including but not limited to weather conditions, safety concerns, or insufficient participant numbers. In such cases, you will receive a full refund of all payments made. We are not responsible for additional expenses you may incur (e.g., non-refundable flights, visas, insurance premiums).

Refund Processing

All eligible refunds will be processed within 14 business days of receiving a written cancellation request. Refunds will be issued to the original payment method unless otherwise agreed.

No Show Policy

If a client fails to show up on the tour start date without prior cancellation notice, the full tour fee is non-refundable.

Changes and Modifications

Requests to reschedule or modify an existing booking must be made in writing at least 30 days before the scheduled departure. Modifications are subject to availability and may incur additional costs.

Force Majeure

Pituach Limited shall not be held liable for delays, changes, or cancellations caused by force majeure events, including but not limited to acts of God, natural disasters, pandemics, war, or government actions. In such cases, refund decisions will be made at the company's discretion.

Changes to This Policy

Pituach Limited reserves the right to update or modify this Cancellation and Refund Policy at any time. Updates will be posted on our website and will take effect immediately upon posting.

Contact Information

If you have any questions regarding this Cancellation and Refund Policy, please contact us at info@pituachltd.com.